In this article, you will learn how to purchase your Bitsgap subscription plan using the cryptocurrency payment method.

1. Go to the Manage plans page

Log in to your Bitsgap account and go to the Manage plans page.

2. Choose the subscription plan

Click the Upgrade or Extend button, select a new plan, and press "Upgrade to ..."

3. Select cryptocurrency payment method

Select cryptocurrency as your payment method. Once you are ready, click "Purchase Now"

4. Select payment currency

Select your preferred cryptocurrency, enter your email address to confirm your payment, and click "Continue with ..."

5. Select blockchain network

Some currencies have different blockchain networks you can make a transaction over. Please, make sure that selected and used networks match. Otherwise, funds will be irrevocably lost.

6. Send coins to a specified address

During the next step, Coingate will indicate the required amount that you will have to transfer from your cryptocurrency wallet; and the receiving address. Copy the whole address or click the Copy Address! button.

Important! Please note that the rate is reserved only for 20 minutes. During this time, the specified amount in the selected cryptocurrency must be received at the specified address. Your account plan will be updated within 15-30 minutes after successful payment.

Possible issues when paying with cryptocurrency

Most often, issues with payments occur for two reasons:

  • The payment was not received within 20 minutes

  • The wrong amount was sent

If you are using a wallet on a cryptocurrency exchange, then it may take more than 20 minutes for the exchange to transfer funds when the payment window has already expired. Therefore, Bitsgap recommends making transfers from other wallets. For a more detailed explanation, please refer to this article:

Why can't I send transactions to CoinGate invoices from an exchange?

An example of a withdrawal error from the exchange wallet

The commission is always deducted from the amount indicated for the withdrawal, so the amount of the payment must be adjusted. Pay attention to the “Receive Amount”, this amount must match the one indicated for payment in your Coingate invoice.

Make sure that the network is matched with the network you chose on the Coingate form. Coingate will not have access to these funds if networks do not match, and they will be irrevocably lost.

What happens if the payment fails?

If the payment is not received within 20 minutes and/or the incorrect amount is credited, then your payment will not be accepted. The Coingate terminal will set the payment status as “Expired” and within 24 hours you will receive a link to your e-mail where you can request a refund. Coingate will issue a refund within 48 hours of your request. To purchase the plan, you will need to repeat all steps above.

Your payment is expired and you didn't receive a refund form? Please check out this article - Expired payment.

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