If you want to reset your password and restore access to your account, then, in this article, you will learn how to do it step-by-step.
1. Reset password
The first step is to reset your password by clicking the Forgot password? link.
2. Enter your email
This link will redirect to the Reset Password page. Enter your email address and request a recovery link. The instruction will be sent to your email address within 5 minutes. If you do not see the password reset email in your inbox, please check both Spam and Junk folders.
❗Note: if you haven't received any email at all, please check the settings of your inbox domain. They may have a strict policy in terms of incoming messages. Add [email protected] and [email protected] to your contact list and request a password reset again.
3. Open the password reset link
Find the password reset email in your inbox and click the Reset Password button to confirm continue.
4. Enter your new password
Now enter a new password. Please make sure that your password matches all the following criteria:
Be at least 8 characters
Contain a lower case letter
Contain a capital letter
Contain a number
5. Confirm the change
When ready, click the Change button.
After that, you will be redirected to the Log In page. Enter your email address and the new password. Once done, you will be able to access your Bitsgap account.