Frequently Asked Questions

Does Bitsgap have access to my personal wallet?
To use Bitsgap service you will need to allow permission to trade and view balance, the withdrawal function should be disabled. Otherwise, we will reject th...
Fri, 12 Oct, 2018 at 3:28 PM
Does Bitsgap take a commission on trades?
Bitsgap is a free platform, and we do not charge our users with any hidden fees or commission. Learn more in Is it free to join Bitsgap? As an extra sec...
Fri, 12 Oct, 2018 at 4:13 PM
How often is the data updated?
The system collects data in real time from exchange order book and transactions log. Trading data is received and processed on our side to give you the most...
Fri, 12 Oct, 2018 at 4:18 PM
Which browser is the best for using Bitsgap?
Bitsgap works on any updated browser. Please note that some extensions and plugins may conflict with our web platform. We recommend using a separate browser...
Fri, 12 Oct, 2018 at 3:30 PM
What should I do if I have a slow Internet connection?
Do not worry, we have got you covered! The beautiful part of Bitsgap network is our optimization approach. The platform has optimized to ensure stable in-t...
Fri, 12 Oct, 2018 at 3:40 PM
Why have I not received my confirmation email?
If you have signed up a new Bitsgap account and still didn't receive the confirmation email, please log in and resend email verification again. In cas...
Fri, 12 Oct, 2018 at 3:45 PM
I can't log in to my account
Do not worry! There are a few reasons which you may experience while logging into your Bitsgap account. All of them can be solved by following the troublesh...
Fri, 12 Oct, 2018 at 3:13 PM
Can I whitelist Bitsgap IPs?
At the moment it is not possible to use Bitsgap IPs for whitelisting because we are using numerous addresses to run our service.
Thu, 17 Jan, 2019 at 12:22 PM