Open orders

Open orders is a tab that shows your open trades and allows you to restore orders that were canceled for any reason (also known as grey grids).

Why do I see grey lines?

Grey levels indicate that orders are missing, and here is why:

  • Exchange technical issues;
  • Not enough funds in the account to place new orders;
  • Funds were moved or withdrawn;
  • Orders in the grid were canceled manually.

How to restore missing orders?

If you see missing orders, you can restore them manually. To do so, please follow the steps:

1. Click on your bot, open the "Bot actions" tab on the right-hand side, click [View details] -> [Bot Orders]

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2. Switch to the "Open orders" tab.

3. If there are any errors, you will see the [Fix all orders] button, as shown in the picture below. When you click it, the system will restore all missed orders.

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Great! Now all orders are active again, and your bot can keep operating and generating more profit 😉


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